Our following Terms and Conditions will explain how we will deal with your order and you should read them carefully. By purchasing a carpet or other flooring option, you are entering into a legally binding contract with us. This means that both you and we have rights and obligations. If you are unsure of your rights and obligations now or at any time during the contract, please seek independent advice. If you are under the age of 18, you may use the website only with the involvement of a parent or guardian.
The information on this website is given in good faith and Meehan’s Carpet Centre & Elegant Rooms cannot accept responsibility for any loss or damage arising from the information or its use or misuse.
Your Order
By placing an Order with us, you are accepting these Terms, as well as our Privacy Policy.
When you place your order you are inviting us to enter into a contract with you to supply the products. When we receive your order and payment you receive a confirmation and receipt. This acknowledgment is neither an order confirmation nor an order acceptance by us. Acceptance of your order, and the completion of the Contract, will take place when we dispatch the products to you (or the first item if we are delivering in instalments).
We may list availability information for products sold by us on the website, but cannot guarantee the availability of products listed on the website. We do our utmost to ensure that all our products and descriptions are accurate and up to date, but on rare occasions it is possible that errors may occur.
If you have provided your own measurements, you are responsible for these being accurate and Meehan’s Carpet Centre accepts no liability if the floorcovering does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues upon delivery or when the floorcovering is fitted.
Liability
While we try and get things right first time, occasionally things don’t go according to plan. If there is a problem with the fitting of your flooring by one of our fitters, we will revisit your property in order to carry out any necessary remedial works. If you are acting other than as a consumer, all terms, conditions and warranties implied by law (other than the warranty as to title) are excluded. You must make your own decision as to whether the products you select are fit for their purpose, even if the purpose is made known to us. In these circumstances our liability is limited to the cost of replacing any defective product. No liability is accepted for any loss of rental income, inconvenience, distress, inability to hire the room, loss of turnover, loss of profit or any indirect and/or consequential losses whatsoever. This provision does not affect any liability we have for fraud or fraudulent misstatement or for personal injury arising out of our negligence.
Products
Care Guides and product information
You confirm that you have read and understood the care guides and product information relating to the product you are purchasing. From the time flooring is fitted it is the customers responsibility to care for and maintain the flooring according to the manufacturer’s guidelines.
Product Guarantees
We are responsible for ensuring that the products we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by us or the manufacturer. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees. Scratch resistant does not mean scratch proof and should not be considered as such.
Payment
We currently accept payments via online bank payments, credit & debit card and cash. Payment using a debit or credit card is taken at the time you place your order and is processed using an independent company’s secure payment processing system. We do not see, or have access to, any of your payment card information. A deposit of 50% is payable at the time an order is placed, it is non-refundable once materials have been ordered. Any outstanding balance is payable by the customer upon completion of work.
When accepting our estimate, you are agreeing to the above terms & conditions.
Delivery
Delivery and/or installation dates are estimates only and given in good faith, but are not guaranteed times or dates and should not be relied upon as such. We deliver products ourselves and will advise you when we are delivering so that you can make arrangements for entry to your property.
It is your responsibility to ensure that there is adequate parking and free and clear access and clearance to allow the products to be delivered without damaging the products or any decoration through the route of access. If you do not do so, no responsibility is accepted for any damage caused unless and to the extent we have been negligent.
All goods being collected from Meehan’s Carpet Centre it is the customers responsibility to examine their order before they leave. They will be deemed to have been checked and accepted by the customer as correct. No later claims can be entertained.
You will be responsible for the condition of the products and for their reasonable care whilst they are in your possession. Please contact the store from which the products were ordered within 14 days of delivery.
You are under a duty to take reasonable care of the products until the end of any cooling off period. In particular you must ensure that the products are not soiled in any way.
Special Orders
Special orders are orders for non-stock goods. Once a special goods order has been placed no cancellation of your order shall be permitted and no refund shall be made by us in respect of such goods. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.
Storage of Products
We will only keep products in our warehouse for a maximum of three months after the date of your order. This includes any part-fitted products. You must accept delivery of your products within this time. If not, you authorize us to dispose of your products with no liability on us. In the event that we agree to store your products for longer than three months, we will advise you of the charges for storage, and you agree to pay such charges in advance. Further, you accept that during the period in excess of three months, your products may be damaged and you accept full responsibility for such damage.
Fitting (Floorcoverings)
If you wish us to arrange for your floorcovering to be fitted, we will include this in your order. Alternatively you may make any other arrangements for fitting the product yourself. We will charge for fitting by the sq yrd. Our experienced fitters will endeavor to fit your flooring with the minimum amount of disruption.
From the time the flooring is fitted it is the customers responsibility to care for and maintain the flooring according to the manufacturer’s guidelines. They can be found on our website under the Care guide & manufacturer’s warranty’s tab. If customers require any assistance in locating these guidelines, then please speak to us.
All Furniture and fixed items i.e. washing machines, fridges, dishwashers etc., must be removed before the fitter commences work if not we hold a no responsibility for any damages that may occur should you wish to proceed with installation.
Uplift and disposal
If you have opted for the ‘uplift and disposal’ service, under the contract you have with us, we will remove your old flooring and all offcuts and packaging from your new flooring. Even if you have paid for the service, the fitter will only carry out this work if the floorcovering is not soiled and there is no health and safety risk to the fitter in respect of the product being uplifted.
Our fitter will return the flooring removed to Meehan’s Carpet Centre for disposal. If you have decided not to opt for this service, it is your responsibility to uplift your existing flooring prior to your fitters’ arrival. If you would like to keep any offcuts, please advise your fitter upon arrival at your home. Please ensure that these items contents are cleared prior to the fitting date to avoid any delays or inconvenience with your fitting.
Appointment times and dates
Fitting appointments are estimates only and are made in good faith, but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. Time is not of the essence. We cannot accept liability for delayed arrival of the fitter.
Damage and scuff marks
Our fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. Meehan’s Carpet Centre do not undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.
Subfloor
We will only carry out and take responsibility for any free survey where the product to be installed is subsequently purchased from us.
If you have asked a Meehan’s Carpet Centre home flooring surveyor to visit your home and check the suitability of a particular product to be supplied by us for your flooring, the survey is limited to checking what is physically visible without lifting existing floor coverings. If you would like the entire subfloor checked, it is your responsibility to lift the existing floorcoverings prior to inspection. Following inspection, we will advise of any works that may be necessary prior to the installation of your product as revealed by the survey of the subfloor. You can then decide whether you wish for a fitter recommended by us to carry out any subfloor preparation under a separate agreement between you and the fitter, or whether you wish to arrange to carry out any appropriate works yourself.
If you elect to carry out any subfloor preparation works, it is your responsibility to ensure that the works are completed to an appropriate standard in accordance with the manufacturer’s instructions for the product(s) used and all relevant Standards. You will need to provide us with evidence that this has been completed prior to us attending to fit the floorcovering.
If we are negligent in carrying out the survey resulting in damage to the floorcovering and the product is subsequently purchased from us, we will:
- Uplift the floorcovering
- Carry out any works which would have been identified had we not been negligent; and
- Re-lay the uplifted floorcovering (unless it has been damaged whilst being uplifted, in which case it will be replaced)
Customer Responsibility
Customers are responsible for securing all electrical wires and cables prior to the fitter arriving. This includes but is not limited to telephone wires, alarm wires, speaker cables, ethernet cables etc. It is the customers responsibility to make the fitter aware of any wires or cables which may be situated in the area where flooring is being fitted. We will not be responsible for any damage to wires or cables where the fitter was not made aware of their existence prior to the commencement of fitting. It is the customers responsibility to make the fitter aware of any pipework in the area where flooring is being fitted. We will not be responsible for any damage to pipework where the fitter was not made aware of its existence prior to the commencement of fitting.
Quotations and fitting
All quotations and orders are on the basis that the subfloor is suitable for fitting the flooring you have selected without additional work. It is your responsibility to ensure that this is the case. We can carry out a free home flooring survey (please see above). Any fitter recommended by us will fit the product on your subfloor as it is when he or she arrives to fit the floorcovering, unless you have asked us to arrange for any works to be carried out to your subfloor. If any damage is caused to the product as a result of your subfloor being inadequate, all costs associated with remedying the subfloor and replacing any product are solely your responsibility unless we carried out a survey, please see above.
Cancellations and Returns
In addition to your normal statutory rights, subject to certain exceptions, as a consumer you also have the right to cancel the contract at any time up to fourteen days after the date your order is delivered to you, or if you have ordered more than one item and they are delivered on different dates, fourteen days after the date of the last delivery of your order. Please contact the relevant store dealing with your order to cancel.
Telephone orders and Orders placed in the home
If your order was placed over the telephone directly with our showroom or was placed with an estimator in your home, it has not been delivered and you wish to cancel your order please contact the store who will check the status of your order and confirm if cancellation is possible. Cancellation will not be possible if the carpet has already been cut to your specific order size.
Floorcoverings
The right to cancel does NOT apply to products that are made to your specifications. This includes floor coverings, which have been cut from a roll to your specific order size. If the products are excluded from your right to cancel we will find out whether or not they have already been cut to your specifications and if not we will accept a cancellation of your order and refund your money. If, however, the product has been prepared for you we will only accept cancellation if we may deduct a proportion of the purchase price from the refund we issue to you to cover the losses we will incur in selling your purchase as a reduced price remnant in one of our stores. We will advise you of any such charge and you may then decide whether or not you wish to cancel the order.
After Sales Service
If you require any help or are not satisfied after you have made your purchase, please contact us. In the first instance this should be to the store Meehan’s Carpet Centre (in respect of floorcoverings). It is really important that you tell us if you are not satisfied as soon as possible to enable us to put things right for you quickly.
Floorcoverings
Please inspect the completed work with our fitter (please see the Fitting (Floorcoverings) section above for more details on the fitting process) before they leave. Our fitter should be able to address any issues which are identified.
If a problem with the fitting manifests itself after the product has been fitted, please either contact your fitter directly or in the first instance, let the store who is arranging the fitting know if there are issues.
Colour Matching
Flooring samples should only be used as a guide to colour matching. Colour reproduction may vary across batches of carpet. Carpets are matched back to the master sample to ensure that colour remains within a commercial tolerance. Carpets varying in width (4m and 5m) may vary in colour as they may be from different batches. Carpets that are identical but laid with the pile travelling in different directions may appear not to match. All fabrics especially carpets are liable to pile shading differences, light and dark areas arising from unequal surface pressure. This is no way detrimental to the durability of the carpet and is not a fault in manufacture.
General
Complaints Policy We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
If you made your purchase:
At our showroom: please contact the shop directly or call our Customer Service Team on 074 97 3550
Alternatively, you can contact Customer Services on their email address: meehanscarpets@gmail.com
Data Protection
Meehan’s Carpet Centre takes data protection very seriously. All data is stored and treated with complete confidentiality and in accordance with the relevant legal obligations. More details regarding use of data can be found in our Privacy Notice.
Company Information
Meehan’s Carpet Centre
Registered in Ireland
Registered office: Meehan’s Carpet Centre, Mountcharles Bypass, Mountcharles, Co. Donegal, F94 YA47
VAT Reg No IE8278630I. (VAT is payable at rates prevailing where a tax point is triggered, this is the earlier of the date of issue of the VAT invoice and on the date payment is made).